If you’re unable to proceed to the questions after watching a video and see the notification below, please review the following steps:
Stable internet connection: A weak or unstable connection may prevent the system from recognising that the video was completed.
Playback speed: The video must be watched at normal speed. Fast-forwarding or changing the speed will prevent completion.
Skipping ahead: You must watch the entire video without skipping sections.
Browser issues: Try using a different browser (e.g., Chrome, Firefox, Edge) if the issue persists.
Completion delay: After finishing the video, wait for at least one minute before attempting the questions to ensure the system registers completion.
If the issue continues, or if you experience any other problems with the videos, questions, or modules, please submit a support ticket so our technical team can help resolve it.
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