Which Training Course covers Conflict Management?

RASPFLO for Managers

This course is for staff supervising and responsible for licensed premises. It seeks to equip supervisory staff with the knowledge, confidence and assurance to understand their duties and the appropriate measures to take under various circumstances as required by the Licensing Act 2003 and instilling a commitment to consistently uphold the four licensing objectives. Furthermore, the course places an emphasis on the prevention and management of incidents, alongside other crucial responsibilities including due diligence, drug awareness, preservation of crime scenes, welfare of guests, conflict resolution, and effective incident report writing.

The course covers the same units as the RASPFLO staff course (but from a manager’s perspective) and there is a focus on preventing and dealing with serious incidents as well as other important issues such as drugs awareness, guest welfare and report writing. 

To raise awareness of the importance of the Licensing Act 2003 and to promote the four licensing objectives at all times.

It is comprised of the following units:

1. Licensing Act 2003: Explains a manager’s role with the Licensing Act
2. Four Licensing Objectives: Helps managers understand the role they can play in promoting them
3. Closure Powers: Describes the various powers available to the authorities to close premises
4. Age Verification: How staff can prevent sales to minors
5. Preventing & Dealing with Intoxication: How managers can operate a responsible alcohol sales policy
6. Preventing Drug Dealing and Use: Understanding the effects of drugs on the body, how you can identify drugs, methods to prevent drug use and drug dealing
7. Prevention & Intervention:  Making managers aware of the various measures that can help prevent serious incidents
8. Guest Welfare: Explains the various risks that can affect the welfare of guests and the measures available to keep them safe
9. Ejections: How to remove customers safely
10. Conflict Management: Dealing with aggressive and violent customers and preventing confrontations from escalating into violence - Unit 10, Lesson 40,41 and 42
11. Dealing with Serious Incidents: Understand the various measures to take following a serious incident and why they are necessary
12. Crime Scene Preservation: Explains the steps to take, and importance of preserving a crime scene, following a serious incident
13. Writing Incident Reports: Knowing what constitutes an incident that should be reported and the details a report should contain
14. Daily Record Keeping (Due Diligence):  Understanding what records should be kept and why they are good due diligence evidence
15. Factors Affecting Drinking Behaviour:  Explains what can affect irresponsible alcohol consumption and ways managers can promote a safe and responsible drinking culture.